First, why is the guy recording?
Second, it seems rather fortunate that the camera was placed at an angle that captured the offense. That’s lucky right there.
Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer.
Fourth, is the video proclaiming that Samsung is telling their authorized repair centers to damage customers tv sets? How many reputable repair centers do you think would have already contacted the media?
I came across this site and noticed this conspiracy theory about my video, so I signed up to hopefully get you out of that rabbit hole and prevent any others from being lured in…ok lets see here:
First, why is the guy recording?
The Technician was at my house previously and made a mistake on repairing my TV. I set up the camera to catch him if he were to make a mistake again.
Second, the camera was placed at an angle that captured the offense. That’s lucky right there.
Very lucky, if it was off camera, I would have been out almost $3000 and stuck with a damaged TV screen.
Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer.
Dude is wearing Samsung logo on his clothes, and drives a Van with Samsung logo on it. I don’t see a difference, but yeah, they are sub-contractors. As for money, I am told they are paid per job, not hour. Either way, Samsung is the one who says “OH, you found a small cut on the screen that has an obvious warranty defect? OK VOIDED”…that is a big problem because after the Director of Care Field Service Operations reviewed the technicians notes, he told me the tech was mad that a part was 1 hour away, and he would have to wait for it to arrive (he was already at my house)…so he used “Physical damage” as an excuse to end his work day an hour earlier by cutting my TV.
The man tells the Samsung operator 1 week after the visit that he never saw the scratch. And that he wonders if the technician put the scratch there themselves. He had the footage! You mean to tell me that he already suspected that the technician put the scratch on the TV but he never reviews the footage before calling Samsung?
You are confusing the timeline here, I did not suspect him until I was told that the cut voided the warranty. You can literally hear me the moment I start to realize it during the phone call in the video at 11:35. By the end of the call, I knew he cut the TV somehow, and that is when I pulled out the camera to look at the footage. If he had told me that the cut voided the warranty himself, while he was here, he knew I would figure it out, so he told me the a screen was coming in a few days, and he left it up to Customer Service tell me about the voided warranty when I called to check the status a week later.
Or, maybe the internet has me too jaded. I dunno.
^ ^ ^ ^ ^
I get how some videos can be hard to tell if they are fake, and others are so obviously fake with 10 million views and people commenting on it like it was real…but I have so much evidence and proof in my video, I can’t wrap my head around how you fell into this specific rabbit hole lol
That makes even less sense now. Listen closely to what you and OP just posted as proof that it isn’t fake. The man tells the Samsung operator 1 week after the visit that he never saw the scratch. And that he wonders if the technician put the scratch there themselves.
He had the footage! You mean to tell me that he already suspected that the technician put the scratch on the TV but he never reviews the footage before calling Samsung?
Without watching the video it reminds me of when a technician was sent to repair my TV a few years ago
Basically he was told to cut the screen after I was informed that they were sending me a new TV. That way they could ensure the TV was unfixable before telling me to dispose of the old one before delivering the new one.
I did pull all the usable parts out of it before I threw it away though
Company I worked for was the only importer of Corsair chairs into Australia, we were told by Corsair (on a chair by chair basis) to have end users destroy faulty chairs if no replacement parts were available.
Same thing with Lian Li, we had a batch of white cases with a paint defect, they were never sold onto end-users but our warehouse teams destroyed every case, sent images to Lian Li of the destruction and we were sent another shipment.
Cooler-master had some bad mITX PSUs, same deal, sent the boys out with a hammer and safety squints.
At the end of the day it’s cheaper for everyone involved to not have a faulty product that is too costly to repair shipped across the ocean or to a local disty. Sucks for the environment, sucks for the end user having to dispose of a faulty product but it makes for some interesting emails sent out to customers :D
Wow I would not haha that is a lot of trouble and waste, but I’m glad you got a good deal. I’m hoping to put off 4k for as long as I can, but it seems to be rapidly becoming the new standard
Yeah I was talking to a friend just yesterday about how a TV isn’t really a big purchase anymore, but the houses/rents are crazy expensive. It’s kinda fucked.
Anyway my tv was $0 (from brother), about a meter across, and has a permanent green bar on the right side that only guests notice. I’m oddly proud of my shitty TV, which probably isn’t healthy, but by plan is to ride this thing until it’s unusable lol
Hit me up if it ever loses power. There’s a few capacitors worth about .50 cents total that will blow up on the power board. I can send you a link for those and explain how to go about identifying bad ones and replacing them. I think there might be some you tube videos out about that now.
You are wrong on all counts, it wasn’t luck, the camera was placed specifically because this repair guy had fucked up before. The repair guy was sent by Samsung and later fired by Samsung.
You are insinuating that the video is fake, when if that was the case, it would be removed immediately, and Samsung would release their lawyers on him.
You are effectively a shill for Samsung, and I’m saddened that so many agree with your wildly incorrect interpretation.
Watch this and see the REAL explanation: https://www.youtube.com/watch?v=lLimCcnee9c
This seems to be fake.
First, why is the guy recording? Second, it seems rather fortunate that the camera was placed at an angle that captured the offense. That’s lucky right there. Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer. Fourth, is the video proclaiming that Samsung is telling their authorized repair centers to damage customers tv sets? How many reputable repair centers do you think would have already contacted the media?
Or, maybe the internet has me too jaded. I dunno.
I came across this site and noticed this conspiracy theory about my video, so I signed up to hopefully get you out of that rabbit hole and prevent any others from being lured in…ok lets see here:
First, why is the guy recording?
The Technician was at my house previously and made a mistake on repairing my TV. I set up the camera to catch him if he were to make a mistake again.
Second, the camera was placed at an angle that captured the offense. That’s lucky right there.
Very lucky, if it was off camera, I would have been out almost $3000 and stuck with a damaged TV screen.
Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer.
Dude is wearing Samsung logo on his clothes, and drives a Van with Samsung logo on it. I don’t see a difference, but yeah, they are sub-contractors. As for money, I am told they are paid per job, not hour. Either way, Samsung is the one who says “OH, you found a small cut on the screen that has an obvious warranty defect? OK VOIDED”…that is a big problem because after the Director of Care Field Service Operations reviewed the technicians notes, he told me the tech was mad that a part was 1 hour away, and he would have to wait for it to arrive (he was already at my house)…so he used “Physical damage” as an excuse to end his work day an hour earlier by cutting my TV.
The man tells the Samsung operator 1 week after the visit that he never saw the scratch. And that he wonders if the technician put the scratch there themselves. He had the footage! You mean to tell me that he already suspected that the technician put the scratch on the TV but he never reviews the footage before calling Samsung?
You are confusing the timeline here, I did not suspect him until I was told that the cut voided the warranty. You can literally hear me the moment I start to realize it during the phone call in the video at 11:35. By the end of the call, I knew he cut the TV somehow, and that is when I pulled out the camera to look at the footage. If he had told me that the cut voided the warranty himself, while he was here, he knew I would figure it out, so he told me the a screen was coming in a few days, and he left it up to Customer Service tell me about the voided warranty when I called to check the status a week later.
Or, maybe the internet has me too jaded. I dunno.
^ ^ ^ ^ ^
I get how some videos can be hard to tell if they are fake, and others are so obviously fake with 10 million views and people commenting on it like it was real…but I have so much evidence and proof in my video, I can’t wrap my head around how you fell into this specific rabbit hole lol
Nope, it’s probably not fake https://www.youtube.com/watch?v=lLimCcnee9c
That makes even less sense now. Listen closely to what you and OP just posted as proof that it isn’t fake. The man tells the Samsung operator 1 week after the visit that he never saw the scratch. And that he wonders if the technician put the scratch there themselves.
He had the footage! You mean to tell me that he already suspected that the technician put the scratch on the TV but he never reviews the footage before calling Samsung?
Again, the whole thing seems fake.
Without watching the video it reminds me of when a technician was sent to repair my TV a few years ago
Basically he was told to cut the screen after I was informed that they were sending me a new TV. That way they could ensure the TV was unfixable before telling me to dispose of the old one before delivering the new one.
I did pull all the usable parts out of it before I threw it away though
You’re not making that up? That sounds, like… evil
Company I worked for was the only importer of Corsair chairs into Australia, we were told by Corsair (on a chair by chair basis) to have end users destroy faulty chairs if no replacement parts were available.
Same thing with Lian Li, we had a batch of white cases with a paint defect, they were never sold onto end-users but our warehouse teams destroyed every case, sent images to Lian Li of the destruction and we were sent another shipment.
Cooler-master had some bad mITX PSUs, same deal, sent the boys out with a hammer and safety squints.
At the end of the day it’s cheaper for everyone involved to not have a faulty product that is too costly to repair shipped across the ocean or to a local disty. Sucks for the environment, sucks for the end user having to dispose of a faulty product but it makes for some interesting emails sent out to customers :D
The best part IMO was the new TV ended up crapping out as well hell but it was under the Best Buy warranty not the manufacturer warranty.
And the TV I had was no longer being made (the exact model number that is) so they asked if I wanted a check or an equivalent model.
I took the check and fixed the TV that time using parts from the first TV.
10/10 would pay $200 for a 75inch 4k OLED TV again (how much the warranty cost because Best Buy cut me a $1500 check)
Wow I would not haha that is a lot of trouble and waste, but I’m glad you got a good deal. I’m hoping to put off 4k for as long as I can, but it seems to be rapidly becoming the new standard
I got a 4k 65" LG for about $400 a few weeks ago. It isn’t a fancy display but it looks great compared to the 55" Hisense it replaced.
Yeah I was talking to a friend just yesterday about how a TV isn’t really a big purchase anymore, but the houses/rents are crazy expensive. It’s kinda fucked.
Anyway my tv was $0 (from brother), about a meter across, and has a permanent green bar on the right side that only guests notice. I’m oddly proud of my shitty TV, which probably isn’t healthy, but by plan is to ride this thing until it’s unusable lol
Hit me up if it ever loses power. There’s a few capacitors worth about .50 cents total that will blow up on the power board. I can send you a link for those and explain how to go about identifying bad ones and replacing them. I think there might be some you tube videos out about that now.
Verizon math? Or do you actually mean half a penny?
You are wrong on all counts, it wasn’t luck, the camera was placed specifically because this repair guy had fucked up before. The repair guy was sent by Samsung and later fired by Samsung.
You are insinuating that the video is fake, when if that was the case, it would be removed immediately, and Samsung would release their lawyers on him.
You are effectively a shill for Samsung, and I’m saddened that so many agree with your wildly incorrect interpretation.
Watch this and see the REAL explanation: https://www.youtube.com/watch?v=lLimCcnee9c